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Shindigz FAQ'S

  • COMPANY FAQS
  • ORDER FAQS
  • PERSONALIZATION FAQS
  • PRODUCT FAQS
  • RETURN FAQS
  • SHIPPING FAQS
  • FAQs about Shindigz

    How do I get a catalog?

    We are always happy to send a free Shindigz catalog to potential new friends. Each volume is full of fun party ideas to help you create memorable parties, birthdays, holidays and celebrations. Find unique ways you can use Shindigz party supplies and personalized products to make your event the best one ever! Request your free catalog today.

    Where are you located?

    We are located in South Whitley, Indiana.

    Our mailing address is:
    Shindigz
    One Party Place
    South Whitley, IN 46787

    Do you have a retail store location? I live nearby; can I pick up my order from your warehouse?

    Unfortunately, we do not have any retail store locations. Currently all orders are placed via the website and shipped directly to your doorstep. Sorry, you cannot pick up your order. Our facilities are great places to work; however, they are not equipped for retail shoppers. We apologize for any inconvenience.

    Do you offer a wholesale program for retailers?

    Yes, if you are an event planner or you sell party supplies, we invite you to apply for the Shindigz Wholesale Program today!

    Where can I obtain a copy of your W-9 form?

    Click here to download and print a copy of our W-9 Form.

    Would you be willing to make a donation to my non-profit event?

    We're sure you're planning a wonderful event! We would love to help with them all, but we receive hundreds of donation requests every week and, unfortunately, cannot help everyone. We do hope that your event is a huge success!

    Is Shindigz.com a secure site?

    Yes, we are very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us and not sharing any information you give us. Your payment information is very secure and we continue to be PCI DSS Level 1 certified. We want you to feel confident when ordering from Shindigz, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at csr@shindigz.com.

  • FAQs about Orders

    How do I get a copy of my invoice?

    It's easy to print a copy of your invoice. Simply access your Order Status and click the Print Order button to print or save a copy of your Invoice.

    You may access your Order Status in one of two ways:
    1. Login to your account and go to My Orders.
    2. Click here to enter your order number and billing verification - zip code (zip +4 if applicable), email address or phone number.

    Can I pay with a Purchase Order?

    Yes, we offer open accounts to schools and government entities upon request. Click here for more details and to apply for Open Account approval.

    Can I use more than one promo code?

    Unfortunately, you can only use one promo code per order. Offers and coupons cannot be combined.

    Can I get a price quote for my order?

    Yes, the process is simple. Click here for details.

    Can I change or cancel my order after it is placed?

    In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

    Can I rush production times?

    Unfortunately, we are not able to rush production times or ship dates. If you need your items in a hurry, you can choose to upgrade your shipping to Express or Premium delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker. Guaranteed delivery dates are listed in checkout for each item.

    Can I mail my order with a check?

    Yes, please download the Order Form and mail us your completed form with a check.

    Will I have to pay sales tax on my order?

    We will only add sales tax to your order if your order is shipped to Indiana, New Jersey or South Dakota. The tax will automatically be added to your order total during the checkout process. If your order is shipped to any other state, no tax will be charged.

    If your organization is exempt from your state's sales tax, please fax a properly completed sales tax exemption form to 260-723-4431. Once received, we will remove sales tax from your order and mark your account as tax exempt for future orders.

    If you are not tax exempt and your state collects sales tax, you may be required by the state department of revenue to file and pay a use tax. For more information, please contact your state and/or local government.

    Do you accept international payments through PayPal?

    We accept PayPal payments from the US only. We do not accept payments from other countries.​

  • FAQs about Personalized Products

    I’m having trouble uploading photos and/or personalizing – can you help?

    Need help with your photos or completing your personalization? Try Complete-It Design Help, Only $9.99 - $19.99*

    We can help you create the perfect, finished design for any product from your photos and text.
    You'll Get:
    A dedicated customer experience advocate who will help complete your product.
    A completed design in 24 to 48 hours.
    One email proof with one round of revisions.

    Here’s How It Works:
    Contact customer service with the product name and number. Call 800-314-8736 or email csr@shindigz.com.
    Email your photos, copy and color requests to customer service.
    We’ll send you a proof via email – just review!
    Complete your order over the phone with your customer experience advocate.
    *Prices vary based upon the number of photos and vary by product. Not available for all products. Call customer service for details.

    How do I submit a photo for an item? What are your photo requirements?

    Choose the Personalize button on the product page and you will be prompted to upload your photo. The quality of your product starts with your image. Please follow these guidelines when choosing a photo:

    Photo Requirements
    File size should be at least 1 MB and no larger than 8 MB (file sizes can be previewed in the folder that your photo is saved in).
    Accepted file types are JPG, PNG, GIF or BMP (most photo file types are jpg).
    Please do not upload photos downloaded from social media sites like Facebook and Instagram as the photo size has been reduced drastically. Please use the original photo taken on your phone or camera.
    When scanning a printed photo, please use a resolution of 300 DPI or higher.
    Close-ups and high quality images with bright colors will produce the best results.
    Please note, we are not able to do any photo retouching or color correction unless otherwise stated on the product.
    We cannot reproduce copyrighted, registered, trademarked, or professional photos and images (unless a copyright release is submitted with a photographer, studio or artist's signature).
    We reserve the right to refuse any objectionable material. We will not reproduce materials that are deemed to be offensive or obscene.

    Troubleshooting
    Has your image been forwarded via email? Every time an image is forwarded the size of the image is decreased. Example: An image forwarded using a widely used email provider is reduced 50% in size the very first time it is forwarded.
    How do you get an electronic image from an old photo? Visit your local print shop or photo processing center and ask them to scan your photo and save it on a CD. We recommended that you request a minimum of 300 DPI. The large the file size the better.
    How do you tell what your image's pixel width and height are? Open your image. Place your mouse pointer on the image and right click. Select properties. The pixel width and height can be found under dimensions.
    How do you tell what file type your image is? Open your image. Place your mouse pointer on the image and right click. Select properties. The file type will be listed under type.

    How much time does it take for imprinted items to arrive?

    Custom production times vary depending on the product, with most products shipping within 24 hours! Please consult the product page for delivery date information.

    How do I personalize my item?

    There is a Personalize button on the product pages where personalization is available. Simply click on that button and the tools to personalize your item will be provided in a pop up screen. You will be presented with all the options and choices available for that particular item.

    What designs do you offer for personalizing products?

    Shindigz offers hundreds of design options for any theme or party! Click Personalize on any personalized product page to see our huge selection of imprint designs!

    Can I change the theme on a personalized item to match our theme?

    Yes, the format for an imprinted item can be changed to fit your needs as long as you stay within the guidelines of each products maximum line and character allotment.

  • FAQs about Products

    Is the item in stock?

    Shindigz offers more than 34,000 products, so there will be instances when we are temporarily out of an item. If you order by phone, you can receive instant confirmation of up-to-the-minute stock availability from your Party Planner. When you place an order on our website, our system will inform you on each product page if the item you have ordered is out of stock.

    The item is not in stock. Can I order it?

    No, we cannot accept orders for items that are not in stock. Most products are back in stock within 5-10 business days.

    Is my decorating material or fabric flame retardant?

    We offer more than 40 flame retardant fabric and material options in several different sizes. Click here to find flame retardant safety information for gossamer, poly vinyl and more.

    Why do products have Production Time?

    This means we create the product especially for you. When you place an order, please allow for the stated production time. Unfortunately, we are not able to rush our production times or ship dates. Even if you choose not to personalize the item, production times remain the same.

    Why does an item require a minimum quantity?

    To keep prices low, some items require a minimum quantity purchase based on the set up time for that item. Each product page will state if there is a minimum quantity or if you can purchase the items individually.

    What if I find an item cheaper somewhere else? Do you price match?

    If you find a lower price (excluding shipping charges) anywhere else on an identical item, just show us the lower price when you buy the item at Shindigz and we will beat that price by 10%! The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. Shindigz does not match items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales). Typographical errors or competitors prices that result from a price match do not qualify. Can not be combined with other offers and is not good on previous orders.

    How long will my balloons float with helium?

    Because filling, tying, and usage of balloons is beyond our control, no performance or longevity guarantee can be made. Actual float times can vary depending on temperature and climate conditions as well.

  • FAQs about Returns

    What is your return policy?

    To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 45 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges.

    Please Note: Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box "U.S. goods being returned."

    What is your policy regarding glassware broken during shipping?

    At Shindigz, we offer a variety of quality glassware styles at various price ranges. We carefully handle and pack each glass to prevent possible breakage. Sometimes breakage occurs due to the fragile nature of the product and freight handling. To cover any unexpected problems, we include additional glass(es) free of charge, depending on the quantity ordered, to cover potential breakage. If you do not receive the original number of pieces ordered due to breakage, we will replace the broken pieces free of charge or credit you for the amount of the broken glassware. If you have questions about a particular piece of glassware, you can e-mail us at csr@shindigz.com with specific questions you may have.

    How long will it take to receive my PayPal refund?

    PayPal refunds typically take 5-7 days from receipt of returned merchandise to process.

  • FAQs about Shipping

    What are your shipping costs?

    We strive to keep our shipping costs as low as possible. For complete information on today's shipping costs, see our Shipping Info page. You'll find rates for domestic and international destinations as well as expedited shipping and APO/FPO options.

    When will my order arrive?

    In-stock items arrive approximately 5-7 business days after placing your order, depending on your delivery location. Custom printed production times vary depending on the product. Please consult the product page description for the most up-to-date delivery date information.

    How do I check the status of my order?

    Click here and enter your order number for up-to-the-minute information about your order status and shipment information. Custom items will ship separately in the specified time period. Our in-house production tracking system monitors your order every day to ensure an on-schedule delivery.

    What is a Shipping Surcharge?

    Some larger items that ship in an over-sized box will have a shipping surcharge. The surcharge is in addition to the regular shipping charges and the cost will be applied at checkout. The price will appear individually by each item in your cart and is summarized into one Shipping Surcharge amount in checkout. Surcharges vary by item.

    Do you ship internationally?

    Yes, we ship internationally. For information on shipping to Canada or around the world, see our Shipping Info page.