Shindigz FAQ'S

  • FAQs about Shindigz

    Where are you located?

    We are located in Fort Wayne, Indiana.

    Our mailing address is:
    919 S. Harrison St.
    Suite 300 Fort Wayne, IN 46802

    Do you have a retail store location? I live nearby; can I pick up my order from your warehouse?

    Unfortunately, we do not have any retail store locations. Currently all orders are placed via the website and shipped directly to your doorstep. Sorry, you cannot pick up your order. Our facilities are great places to work; however, they are not equipped for retail shoppers. We apologize for any inconvenience.

    Can I obtain a copy of your W-9 form?

    Click here to download and print a copy of our W-9 Form.

    Would you be willing to make a donation to my non-profit event?

    We're sure you're planning a wonderful event! We would love to help with them all, but we receive hundreds of donation requests every week and, unfortunately, cannot help everyone. We do hope that your event is a huge success!

    Is a secure site?

    Yes, we are very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us and not sharing any information you give us. Your payment information is very secure and we continue to be PCI DSS Level 1 certified. We want you to feel confident when ordering from Shindigz, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at

    Site Security
    At Shindigz, your security is our number one concern. We are pleased to tell you about the measures we have taken to ensure your security. We have followed and surpassed all industry standards necessary for a secure site. We are a GeoTrust™ secure site. This means that all information sent to our site is encrypted and protected against disclosure to third parties.

    Our servers use SSL (Secure Sockets Layer). This is an advanced technology that encrypts all of the information you send us (this includes all of your personal information such as your name, address, credit card number, etc.) so that it cannot be read as the information as it travels over the Internet. SSL works with Microsoft Internet Explorer, Google Chrome, Firefox and Safari. To ensure that you are accessing our secure server to place your order, look at the bottom of your browser. You should see a closed lock or unbroken key icon (depending on your browser). If you see either of these icons, then SSL is active.

    A "cookie" is a small text file that your browser keeps on your hard disk, and is very common on the Internet. They are a way for ShindigZ to remember who you are. They also allow us to "remember" what you put in your shopping bag as you browse through our product selection. However, you can still browse our products and use many of our site features without cookies.

    To place an order on ShindigZ, your browser does need to accept cookies. If you do not feel comfortable modifying your browser preference files, please feel free to e-mail us for assistance. 

    To enable cookies in your browser:

    • For Internet Explorer Users: Choose TOOLS, then INTERNET OPTIONS, then SECURITY, then CUSTOM LEVEL, then scroll down to the COOKIES area and choose ENABLE.

    • For Netscape Users: Choose EDIT, then PREFERENCES, then ADVANCED, then see COOKIES area and choose ACCEPT COOKIES.

    Fair Credit Billing Act
    Under the Fair Credit Billing Act, your bank or credit card company cannot hold you responsible for more than $50 of any unauthorized or fraudulent charges on your credit card. In the event of any unauthorized use of your credit card, you are required to notify your credit card provider in accordance with the agreement you have with them.

    Please rest assured that shopping on ShindigZ is safe and secure! You'll find the experience fun, easy and quick.

    Questions or Concerns
    Attn: Customer Service
    919 S. Harrison St.
    Suite 300
    Fort Wayne, IN 46802

    How do I get a catalog?

    Planning a spectacular party is easy with a Shindigz catalog as your guide. Each volume is full of fun ideas to help you throw an unforgettable party. Find unique ways to decorate your home or venue and great ideas to add a personal touch – it’ll be the best party ever! Request your free catalog today.

    What is the Shindigz privacy policy?

    Privacy Policy
    We want you to know that we respect your privacy and value you as a customer. To this end, we have initiated policies to ensure that your personal information is handled safely and responsibly.

    Please note:
    By visiting or using our website, you are accepting the policies described in this Privacy Policy.
    If, at any time, we alter our Privacy Policy, we will post a notice on our website. We receive and gather information (such as customer name, address, phone number, email address, and, when necessary, credit card information) from customers for the following purposes:
    • To process orders
    • To improve customer shopping experiences
    • To communicate about our products and services
    • To fulfill catalog requests
    • To send Order and Shipping Confirmation E-mails
    • To contact customers about their order
    You may sign up to receive promotional e-mails and newsletters on our website to find out about current specials, offers, sales, and more. If at any time you wish to stop receiving these e-mails, you have the option to remove your name from our mailing list. At the bottom of each e-mail/newsletter, you can click on a link to unsubscribe and remove your name.

    Please note: we will NOT sell, rent or share your e-mail address or password with a third party. We understand that this information is private and will handle it in a responsible manner.

    Mailing Information
    If you do not want to receive our catalog at any time, please let us know. Be sure to provide your exact name and address (as it appears on the catalog mailing label), or send us the actual mailing label from the catalog. Please allow 6-8 weeks for us to update our mailing lists.

    Mail your request to:
    Attn: Customer Service
    900 S. Harrison St.
    Suite 300
    Fort Wayne, IN 46802

    E-mail your request to:

    Or call us at:

    We will occasionally share our customers’ mailing and other information with select companies that we feel might be of interest to you, but we will never share any personally identifiable information we collect from you without your consent. If you prefer that we do not share your name, simply mail or e-mail us your name and mailing address. Again, be sure to provide your exact name and address so that we may identify you correctly.

    We may employ other companies to provide similar marketing services on our behalf. With our approval, these third parties may also place "cookies" for analysis purposes. These third-party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third-party companies will only have access to non-personal information about your visit or transaction, such as the URLS which lead you to and around our site, pages visited, the product(s) purchased, and the amount spent; these companies will not have access to information that will allow them to personally identify you.

    To remove your name from mailing lists of other printed catalogs that belong to the Direct Marketing Association, write to:

    Mail Preference Department
    Direct Marketing Association
    P.O. Box 9008
    Farmingdale, NY 11735-9008

    Children's Online Privacy Protection
    In compliance with the Children's Online Privacy Protection Act of 2000 (COPPA), we do not request any information from children under the age of 13. We require parental consent (via e-mail) on any information provided to us by children under the age of 13. We have provided links on our site to our Privacy Policy from all places where information can be gathered.

    We do gather information from parents wishing to include their children in their account information when enrolling in the Shindigz Rewardz Program. This information includes the names, ages, gender, and birth dates of children registered by a parent. This information is used only to provide relevant information to the parent prior to their child's birthday. At no time is any of this information shared with third parties.

    Questions or Concerns
    Attn: Customer Service
    919 S. Harrison St.
    Suite 300
    Fort Wayne, IN 46802
  • FAQs about Orders

    How do I get a copy of my invoice?

    It's easy to print a copy of your invoice. Simply access your Order Status and click the Print Order button to print or save a copy of your Invoice.

    You may access your Order Status in one of two ways:
    1. Login to your account and go to My Orders.
    2. Click here to enter your order number and billing verification - zip code (zip +4 if applicable), email address or phone number.

    Can I pay with a Purchase Order?

    Yes, we offer open accounts to schools and government entities upon request. Click here for more details and to apply for Open Account approval.

    Can I use more than one promo code?

    Unfortunately, you can only use one promo code per order. Offers and coupons cannot be combined.

    Can I get a price quote for my order?

    Yes, the process is simple. Click here for details.

    Can I change or cancel my order after it is placed?

    In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

    Can I rush production times?

    Unfortunately, we are not able to rush production times or ship dates. If you need your items in a hurry, you can choose to upgrade your shipping to Express or Premium delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker. Guaranteed delivery dates are listed in checkout for each item.

    Can I mail my order with a check?

    Yes, please download the Order Form and mail us your completed form with a check. Personal checks will be held for 7-10 business days while bank validates account.

    Will I have to pay sales tax on my order?

    We will only add sales tax to your order if your order is shipped to California, Iowa, Indiana, New Jersey, Pennsylvania, Connecticut, Oklahoma, Idaho, Kentucky, Wisconsin, Washington, Wyoming, North Dakota or South Dakota. The tax will automatically be added to your order total during the checkout process. If your order is shipped to any other state, no tax will be charged.

    If your organization is exempt from your state's sales tax, please fax a properly completed sales tax exemption form to 260-723-4431. Once received, we will remove sales tax from your order and mark your account as tax exempt for future orders.

    If you are not tax exempt and your state collects sales tax, you may be required by the state department of revenue to file and pay a use tax. For more information, please contact your state and/or local government.

    Do you accept international payments through PayPal?

    We accept PayPal payments from the US only. We do not accept payments from other countries.​

    What payment options are available?

    We accept Visa, Mastercard, American Express, and Discover credit cards, as well as PayPal and Amazon payments. You may mail in a check with the order form. Sorry, C.O.D. is not available. We offer open accounts to schools and government entities upon request.
  • FAQs about Personalized Products

    How do I submit a photo for an item? What are your photo requirements?

    Choose the Personalize button on the product page and you will be prompted to upload your photo. The quality of your product starts with your image. Please follow these guidelines when choosing a photo:

    Photo Requirements
    File size should be at least 1 MB and no larger than 8 MB (file sizes can be previewed in the folder that your photo is saved in).
    Accepted file types are JPG, PNG, GIF or BMP (most photo file types are jpg).
    Please do not upload photos downloaded from social media sites like Facebook and Instagram as the photo size has been reduced drastically. Please use the original photo taken on your phone or camera.
    When scanning a printed photo, please use a resolution of 300 DPI or higher.
    Close-ups and high quality images with bright colors will produce the best results.
    Please note, we are not able to do any photo retouching or color correction unless otherwise stated on the product.
    We cannot reproduce copyrighted, registered, trademarked, or professional photos and images (unless a copyright release is submitted with a photographer, studio or artist's signature).
    We reserve the right to refuse any objectionable material. We will not reproduce materials that are deemed to be offensive or obscene.

    Has your image been forwarded via email? Every time an image is forwarded the size of the image is decreased. Example: An image forwarded using a widely used email provider is reduced 50% in size the very first time it is forwarded.
    How do you get an electronic image from an old photo? Visit your local print shop or photo processing center and ask them to scan your photo and save it on a CD. We recommended that you request a minimum of 300 DPI. The large the file size the better.
    How do you tell what your image's pixel width and height are? Open your image. Place your mouse pointer on the image and right click. Select properties. The pixel width and height can be found under dimensions.
    How do you tell what file type your image is? Open your image. Place your mouse pointer on the image and right click. Select properties. The file type will be listed under type.

    How much time does it take for imprinted items to arrive?

    Custom production times vary depending on the product, with most products shipping within 24 hours! Please consult the product page for delivery date information.

    How do I personalize my item?

    There is a Personalize button on the product pages where personalization is available. Simply click on that button and the tools to personalize your item will be provided in a pop up screen. You will be presented with all the options and choices available for that particular item.

    What designs do you offer for personalizing products?

    Shindigz offers hundreds of design options for any theme or party! Click Personalize on any personalized product page to see our huge selection of imprint designs!

    Can I change the theme on a personalized item to match our theme?

    Yes, the format for an imprinted item can be changed to fit your needs as long as you stay within the guidelines of each products maximum line and character allotment.

  • FAQs about Products

    Is the item in stock?

    Shindigz offers more than 34,000 products, so there will be instances when we are temporarily out of an item. If you order by phone, you can receive instant confirmation of up-to-the-minute stock availability from your Party Planner. When you place an order on our website, our system will inform you on each product page if the item you have ordered is out of stock.

    The item is not in stock. Can I order it?

    No, we cannot accept orders for items that are not in stock. Most products are back in stock within 5-10 business days.

    Is my decorating material or fabric flame retardant?

    We offer more than 40 flame retardant fabric and material options in several different sizes. Click here to find flame retardant safety information for gossamer, poly vinyl and more.

    Why do products have Production Time?

    This means we create the product especially for you. When you place an order, please allow for the stated production time. Unfortunately, we are not able to rush our production times or ship dates. Even if you choose not to personalize the item, production times remain the same.

    Why does an item require a minimum quantity?

    To keep prices low, some items require a minimum quantity purchase based on the set up time for that item. Each product page will state if there is a minimum quantity or if you can purchase the items individually.

    What if I find an item cheaper somewhere else? Do you price match?

    If you find a lower price (excluding shipping charges) anywhere else on an identical item, just show us the lower price when you buy the item at Shindigz and we will beat that price by 10%! The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. Shindigz does not match items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales). Typographical errors or competitors prices that result from a price match do not qualify. Can not be combined with other offers and is not good on previous orders.

    How long will my balloons float with helium?

    Because filling, tying, and usage of balloons is beyond our control, no performance or longevity guarantee can be made. Actual float times can vary depending on temperature and climate conditions as well.

    What is California's Proposition 65?

    California law contains what is known as the Safe Drinking Water and Toxic Enforcement Act, also referred to as Proposition 65 (“Prop 65”). Prop 65 is a unique California only “right to know” law that requires products sold in California to bear warning notices about potential exposure to any of the over 900 substances listed by the state. As a practical matter, Prop 65 warnings are required for any product that exposes an individual in California to virtually any detectable amount of a listed chemical.

    Prop 65 does not ban any products from sale in California or anywhere else; it simply requires warnings about listed chemicals contained in the product if sold in California. No other state has a law similar to Proposition 65, which requires warnings for listed chemicals contained in products at levels that are far below levels known to cause any actual harm, or that are otherwise regulated by federal law. Lawsuits to enforce Prop 65 against manufacturers, distributors or retailers may be instituted by the State of California, or much more frequently by private “bounty hunters” and their attorneys who profit from the law.

    Shindigz's takes steps to ensure that the products it sells comply with all laws including Proposition 65, and requires its suppliers to meet various Proposition 65 compliance standards.  Nonetheless, trace amounts of listed chemicals can be found in some of even the carefully selected and manufactured products that Shindigz's sells.  But, to put this in perspective, trace amounts of listed chemicals are also found in many of the foods that people eat every day.  For example, foods like coffee, juice, fish and other foods that are part of a healthy diet frequently contain trace amounts of listed chemicals. 

    As a business decision, Shindigz's generally prefers to comply with Prop 65 by providing warnings for its products where there may be detectable levels of trace amounts of any listed chemicals. Shindigz's strongly believes that any minute levels of the chemicals listed by Prop 65 in its products do not cause a significant exposure through their intended use. However, like many other suppliers of similar products, Shindigz's has chosen to provide Proposition 65 warnings rather than engage in a resource draining legal battle to prove in court that any listed chemicals contained in its products do not require a warning. 

  • FAQs about Returns

    What is your return policy?

    To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 45 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges.

    Please Note: Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box "U.S. goods being returned."

    What is your policy regarding glassware broken during shipping?

    At Shindigz, we offer a variety of quality glassware styles at various price ranges. We carefully handle and pack each glass to prevent possible breakage. Sometimes breakage occurs due to the fragile nature of the product and freight handling. To cover any unexpected problems, we include additional glass(es) free of charge, depending on the quantity ordered, to cover potential breakage. If you do not receive the original number of pieces ordered due to breakage, we will replace the broken pieces free of charge or credit you for the amount of the broken glassware. If you have questions about a particular piece of glassware, you can e-mail us at with specific questions you may have.

    How long will it take to receive my PayPal refund?

    PayPal refunds typically take 5-7 days from receipt of returned merchandise to process.

  • FAQs about Shipping

    What are your shipping costs?

    We strive to keep our shipping costs as low as possible. For complete information on today's shipping costs, see our Shipping Info page. You'll find rates for domestic and international destinations as well as expedited shipping and APO/FPO options.

    When will my order arrive?

    In-stock items arrive approximately 5-7 business days after placing your order, depending on your delivery location. Custom printed production times vary depending on the product. Please consult the product page description for the most up-to-date delivery date information.

    How do I check the status of my order?

    Click here and enter your order number for up-to-the-minute information about your order status and shipment information. Custom items will ship separately in the specified time period. Our in-house production tracking system monitors your order every day to ensure an on-schedule delivery.

    What is a Shipping Surcharge?

    Some larger items that ship in an over-sized box will have a shipping surcharge. The surcharge is in addition to the regular shipping charges and the cost will be applied at checkout. The price will appear individually by each item in your cart and is summarized into one Shipping Surcharge amount in checkout. Surcharges vary by item.

    Do you ship internationally?

    Yes, we ship internationally. For information on shipping to Canada or around the world, see our Shipping Info page.