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October 27, 2009
Dear Friends,
It has recently come to our attention that a limited number of batteries sent with the Superman Deluxe Muscle Chest Costume have corroded and may be leaking. The item numbers involved are the following:
Customer orders for the Superman Deluxe Muscle Chest Costume may be impacted. Do not use or wear the costume, and keep the costume out of the reach of children, until a replacement battery has been installed.
We are sending two replacement AA batteries to all customers who purchased the costume by mail on or before October 28, 2009. If you purchased the Superman Deluxe Muscle Chest Costume and you have questions or concerns, or if your costume is damaged, contact us at csr@shindigz.com or 1-800-314-8794.
We apologize for the inconvenience.
May 19, 2009
Dear Friends,
Through our testing process we have discovered that some of the poly vinyl products we received from our vendors is not flame-retardant. This occured from January 19, 2009 - May 19, 2009. The products that were effected were:
BGVP12 BLK POLY VINYL 12'X100' BLACK
BGVP12 BUR POLY VINYL 12'X100' BURGUNDY
BGVP12 DKB POLY VINYL 12'X100' DARK BLUE
BGVP12 FGR POLY VINYL 12'X100' FOREST GREEN
BGVP12 GOL POLY VINYL 12'X100' GOLD
BGVP12 IVO POLY VINYL 12'X100' IVORY
BGVP12 LTB POLY VINYL 12'X100' LIGHT BLUE
BGVP12 MBL POLY VINYL 12'X100' MEDIUM BLUE
BGVP12 PUR POLY VINYL 12'X100' PURPLE
BGVP12 ROB POLY VINYL 12'X100' ROYAL BLUE
BGVP12 SIL POLY VINYL 12'X100' SILVER
BGVP12 TEA POLY VINYL 12'X100' TEAL
BGVP12 TGR POLY VINYL 12'X100' THUNDER GRAY
BGVP12 WHI POLY VINYL 12'X100' WHITE
BGVP20 BLK SUPERSIZE 20'X100' POLY VINYL BLACK
BGVP20 DKB SUPERSIZE 20'X100' POLY VINYL DARK BLUE
BGVP20 LTB SUPERSIZE 20'X100' POLY VINYL LT BLUE
BGVP20 WHI SUPERSIZE 20'X100' POLY VINYL WHITE
If your order was impacted, our Customer Service Team would have contacted you May 19-22, 2009. If you have questions concerning this, please contact us at csr@shindigz.com or 1-800-314-8794. We are working on adding even more flame retardant poly vinly products to our selection over the next 4 weeks.
Thank you for your patience in this matter. We have had the pleasure of being a part of over 20 million events over the past 83 years, and we look forward to serving you again.
Sincerely,
ShindigZ
December 2008
Dear friends,
We wanted to provide you the most recent update on our ongoing focus and work
to ensure the safety of all the products we sell. As you may have been reading
in the media, there has been a great deal of discussion regarding the implementation
of the Consumer Product Safety Improvement Act passed by Congress in August of
2008. While there has been confusion over the implementation of the law, we want
to be clear on our position with regards to the new standards.
- We strongly support and believe in the aims of the legislation to ensure that we have safe products for our children.
- We will continue to be guided by our “child first” policy and
the simple, common sense approach of “doing the right thing” as
we implement the standards of the law.
- We appreciate your patience and support as we continue to adjust inventory, source new vendors and work to make sure we are meeting the new standards.
It has been a very busy time since August as we have worked to meet the requirements and the spirit of the new law. We wanted to update you briefly on a few of the actions we have taken since our last update.
- We have established a third party testing relationship with a worldwide, certified testing company that can conduct product tests across the world on both lead and phthalate concerns.
- We have tested our direct import items and when necessary have removed these items from inventory and sale if it has not met our stringent standards.
- We have worked with all vendors both domestic and overseas to ensure they have a thorough understanding of the new U.S. product safety requirements. This includes personnel attending product safety training classes.
- We have developed an active and vibrant system for the tracking of test results and certificates of compliance from vendors.
- We have upgraded our internal standards to ensure that all new products meet and exceed the standards established by the legislation.
- We have worked with all vendors to inform them of our requirements under the CPSIA legislation including certification requirements and tracking label requirements that will become effective in August 2009.
- We have reviewed over 2,000 individual items to determine if cautionary statements are appropriate or required. Based on this analysis, we have added cautionary statements both in catalogs and on the internet where appropriate.
- Following a final ruling on cautionary statements, we once again reviewed
all cautionary statements to ensure compliance with the final ruling of the
Consumer Product Safety Commission on cautionary statements.
- We have worked to meet and exceed the standards of major US retail chains with whom we do business providing them the required compliance information.
- We have removed from inventory availability products produced before February 10, 2009 that may not be in compliance with the CPSIA standards.
- We have invested literally thousands of person hours and over $100,000 USD in testing and compliance fees since August to ensure that we are meeting the new standards.
We are proud of the work we have done to quickly meet the new standards and the spirit of the new law. We believe in providing you safe product and in allowing you to enjoy our products without concern. We hope that by continuing to update you on our work in this area you will see our commitment to product safety. Again, if you have any questions or concerns or identify an issue we should be aware of, please let us know at 1-800-314-8794 or csr@shindigz.com.
Our thanks for your support and we look forward to continuing to serve you.
Sincerely,
ShindigZ
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