ShindigZ Customer Service

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ShindigZ Customer Service

For questions about our products, shipping or your order, contact us Monday thru Friday from 7 a.m. to 9 p.m. at 1-800-314-8794 or email us at csr@ShindigZ.com.

We make it easy to Track Your Order and Manage Your Account.

FAQs

Will my party be a success? What is your return policy? Will my guests like their party favors? In this section, we hope to answer most of your Frequently Asked Questions. Some we can help you with, the others – like whether your party will be a success – we leave up to you!

If, after reviewing this section, your question is still not answered, please do not hesitate to e-mail us with any questions that you may have. We're here to help you with all your questions! We will respond to your email within 24 business hours (Monday-Friday).

1. When will I get my order?

You will receive in-stock items approximately 5-7 business days after placing your order. Custom-imprinted production times vary depending on the product. Please consult the catalog item description or on-line product page for more detailed information.

2. Do you ship C.O.D. (Cash on delivery)?

No, we do not offer C.O.D shipments.

3. Has my order been shipped?

Before you call, please check the following:

Click here and enter your order number for up-to-the-minute information about your order status and shipment information.
If you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments do become separated and arrive at different times. We always endeavor to ship all your items the instant they are available. This may result in multiple shipments if an item is backordered. Custom-printed items will also be shipped separately from stock items.
Does your packing list show a temporary backorder? If so, you will receive that item as soon as it is available. If there is a problem in meeting your event date, we will contact you by phone, fax, or e-mail.
Custom items will ship in the specified time period. If there is a concern (i.e. we need more information from you), we will contact you. Our in-house production tracking system monitors your order every day to ensure an on-schedule delivery.

4. How do I get a catalog?

We enjoy expanding our customer family, so we are always happy to send catalogs to potential friends. Just click on Catalog Request and enter your mailing information or write, fax, or call us with your name, address, and where you heard about us. We'll promptly send a catalog (only one catalog per address please). Please allow 7 to 14 days to receive your catalog. If you do not wish to receive our catalogs any longer, please send us your name and address. If you have friends who may want to receive a catalog, please let us know.

5. Is my item in stock?

ShindigZ offers more than 36,000 products, so there will be instances when we are temporarily out of an item. If you order by phone, you can receive instant confirmation of up-to-the-minute stock availability from your Party Planner. When you place an order on our website, our system will inform you if the item you have ordered is out of stock and provide you with an expected ship date.

6. What are your shipping costs?

For information on our shipping costs, please see our Shipping Info page.

7. Why doesn’t ShindigZ use FedEx for its shipping?

ShindigZ has always taken pride in providing the very best service for the best possible price, and our shipping is no exception. We provide both expedited delivery as well as standard delivery.

8. What is the maximum number of lines and characters that can be put on an invitation?

This varies by invitation and is listed in the catalog description or web description for each invitation. For the majority of invitations, the maximum number of lines is 9 and the maximum number of characters in each line is 28 (or 18 if using all capital letters).

9. Can I change the format of an invitation to fit a wedding invitation?

Yes, the format for any invitation can be changed to fit your needs as long as you stay within the guidelines of each invitation's maximum line and character allotments.

10. Can I change the theme on an imprinted item to match our theme?

Yes, the format for an imprinted item can be changed to fit your needs as long as you stay within the guidelines of each product’s maximum line and character allotment.

11. Is "just wording" on an imprinted item considered a special design?

When imprinting any of our items, wording is not considered a special design, unless you are altering one of our standard designs.

12. What are your minimums?

On our website, each item description will state if there is a minimum or if you can purchase the items individually.

13. Is ShindigZ a secure site?

ShindigZ is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that you give us. We want you to feel confident when ordering from ShindigZ, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at csr@shindigz.com.

14. What is your return policy?

To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 30 days of receipt. Only unused items with unbroken seals and packaging may be returned. A 15% restocking fee may apply to returned gossamer or background materials. We will credit your original method of payment, excluding delivery charges and restocking fee. Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box "U.S. goods being returned."

15. Where are you located?

We are located in South Whitley, Indiana.

Our mailing address is:
ShindigZ
One Party Place
South Whitley, IN 46787

Toll Free Phone Number: 1-800-314-8736

16. Will I have to pay tax on my order?

We will only add tax to your order if you are having your items shipped to the states of Indiana (7% of your total order) and New Jersey (7% of your total order). The tax will automatically be added to your order total on your order form during the checkout process. If your items are being shipped anywhere other than the states of Indiana and New Jersey, no tax will be charged. If your organization is tax exempt, please include your tax ID number.

17. What is your policy regarding glassware broken during shipping?

At ShindigZ, we offer a variety of quality glassware styles at various price ranges. (We carefully handle and pack each glass to prevent possible breakage.) Sometimes breakage occurs due to the fragile nature of the product and freight handling. To cover any unexpected problems, we include one glass or several additional glasses free of charge, depending on the quantity ordered, to cover potential breakage. If you do not receive the original number of pieces ordered due to breakage, we will replace the broken pieces free of charge or credit you for the amount of the broken glassware. If you have questions about a particular piece of glassware, you can e-mail us at csr@shindigz.com with specific questions you may have.

18. If I see $0 pricing on your site, does that mean that I can receive the product for free?

At ShindigZ, we strive to offer the most current technology, the most popular products, and the best pricing. Doing this requires frequent changes and upgrades to our website. During these changes we sometimes experiences technical difficulties with our products and/or pricing. Please be patient with these changes and e-mail or call our customer service department (csr@shindigz.com or 1-800-314-8736) with any pricing or product problems that you may find including products offered for $0. Even though you may see the product at this incorrect price, we are not able to sell any of our products for $0.

19. How much time does it take for imprinted items to arrive?

Custom-imprinted production times vary depending on the product. Please consult the catalog item description or on-line product page for more detailed information. If you use standard ground shipping, add an additional 5-7 business days to the production time for an approximate delivery date. Expedited shipping is also available.

20. Will I receive my balloons inflated?

When you order either latex or Mylar balloons, you will not receive them inflated. As much as we would like to send you the balloons already filled with air, doing so would only result in flat or popped balloons at your doorstep. There are a number of options when it comes to inflating your balloons. One option is to purchase our Cool Air Inflator. Another alternative is to rent a helium tank (from your local party supply company) or take the balloons to your local flower or balloon store to have them filled with helium.

21. What designs do you offer for personalizing products?