Shindigz Customer Service Information
Shindigz Lowest Price Guarantee
If you find a lower price (excluding shipping & handling) anywhere else on an identical item, just show us the lower price when you buy the item at Shindigz and we will beat that price by 10%. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. Shindigz does not match items sold on auction sites, bulk or wholesale outlets, or local or special events (e.g., grand opening, anniversary, clearance, or liquidation sales). Typographical errors or competitors' prices that result from a price match do not qualify.
Shindigz Payment Options
We accept Visa, Mastercard, American Express, and Discover credit cards, as well as PayPal (online only). You may mail in a check with the order form. Sorry, C.O.D. is not available. We offer open accounts to schools and government entities upon request.
Open accounts are on Net 30 day terms. An authorized official from the organization must approve the order and guarantee payment, including shipping costs for all orders. If your school uses purchase orders, please have the purchase order number ready when you place your order. For your protection and ours, we may ask that you confirm your order in writing. After 30 days a 1½% monthly service charge may be applied to all past due balances.
Please remit all funds in U.S dollars. A $30 fee will be applied to returned checks. All credit balances not used or claimed within 90 days of invoicing become the property of Shindigz.
Prices and Sales Tax
Merchandise will be invoiced at current catalog and website prices. A 7% sales tax must be included for orders delivered in Indiana. A 7% sales tax must be included for orders delivered in New Jersey. Prices and shipping charges are subject to change without notice.
If your organization is exempt from your state’s sales tax, please fax a properly completed sales tax exemption to 260-723-4431. Once received, we will remove sales tax from your order and/or mark your account as tax exempt.
If you are not tax exempt in one of the 44 states that collects sales tax (Alaska, Delaware, Hawaii, Montana, New Hampshire, and Oregon do not have consumer-level sales taxes) you will need to pay the sales tax in one of two ways. If your order ships to Indiana or New Jersey, sales tax will be charged to you at the time of order. We will collect and remit sales taxes for these states on your behalf. If your order ships to a state (other than Indiana or New Jersey) that charges sales tax, we will not collect sales tax from you. You may instead be required by the state department of revenue to file and pay a use tax. For more information please contact your state and/or local government.
To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 45 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges. Products that have been custom printed or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box U.S. goods being returned. Please email customer service with questions concerning returns.
Shortages and Damages
Please unpack all cartons upon receipt and inspect all contents. Verify the quantities shipped and communicate shortages or damages to Customer Service (firstname.lastname@example.org or 1-800-314-8794).
We enjoy expanding our customer family, so we are always happy to send catalogs to potential friends. Just visit our Catalog Request page and enter your mailing information or write, fax, or call us with your name and address. We’ll promptly send a catalog (only one catalog per address please). Please allow 7 to 14 business days to receive your catalog.
Unless notification of quantity increase is received before work has begun on your personalized order, the increase will be considered a separate order and must conform to minimum price and quantity requirements.
Please note the following when requesting samples:
- For all samples, there is a $3 nonrefundable shipping charge applied per item.
- For all unimprinted samples (e.g. unimprinted glassware, unimprinted frames, centerpieces, etc.), there is a minimum amount charge for that item. You may return the item and we will waive the restocking fee. In addition to the cost of the item, a $3 nonrefundable shipping charge will be applied for each item.
- We will send you any available color swatch at no cost (however, the $3 shipping charge per item still applies).
- Please contact Customer Service (email@example.com or 1-800-314-8794) with any questions concerning samples.
Flame Retardant Information
For your convenience we've made printer friendly copies of all our flame retardant information available to you.
Shindigz strives to provide accurate product and pricing information. Pricing or typographical errors may occur; therefore, Shindigz cannot confirm the price of an item until after the order has been placed. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Shindigz has the right, at its sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is incorrectly priced, Shindigz may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Click here for more information.
We make every effort to coordinate colors, but it is impossible to match exact colors in all materials. If a precise match is a must, some samples are available upon request.
Orders Outside of the U.S.
All prices are in U.S. dollars. Make all checks or money orders payable in U.S. funds. All customers outside the U.S. are responsible for customs, duties, and local taxes. Your order will be converted at the time it is placed.
Please see our Shipping Information page.
If you have any questions or suggestions, we'd love to hear from you. Send us an e-mail at firstname.lastname@example.org. We will respond within 24 business hours (Monday - Friday).