Customer Service Information

Guaranteed Lowest Prices

If you find a lower price (excluding shipping & handling) anywhere else on an identical item, just show us the lower price when you buy the item at ShindigZ and we will beat that price by 10%. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. ShindigZ does not match items sold on auction sites or local or special events (e.g., grand opening, anniversary, clearance, or liquidation sales). Typographical errors or competitors' prices that result from a price match do not qualify.

Payment Options

We accept Visa, Mastercard, American Express, and Discover credit cards. You may mail in a check with the order form. Sorry, C.O.D. is not available. We offer open accounts to schools and government entities upon request.

Open Accounts

Open accounts are on Net 30 day terms. An authorized official from the organization must approve the order and guarantee payment, including shipping costs for all orders. If your school uses purchase orders, please have the purchase order number ready when you place your order. For your protection and ours, we may ask that you confirm your order in writing. After 30 days a 1½% monthly service charge may be applied to all past due balances.

Other Terms

Please remit all funds in U.S dollars. A $30 fee will be applied to returned checks. All credit balances not used or claimed within 90 days of invoicing become the property of ShindigZ.

Prices-Sales Tax

Merchandise will be invoiced at current catalog and website prices. A 7% sales tax must be included for orders delivered in Indiana A 7% sales tax must be included for orders delivered in New Jersey. (If your organization is tax exempt, please include your tax ID number.)

Returns

To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 30 days of receipt. Only unused items with unbroken seals and packaging may be returned. A 15% restocking fee may apply to returned gossamer or background materials. We will credit your original method of payment, excluding delivery charges and restocking fee. Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box "U.S. goods being returned." Please email customer service with questions concerning returns.

Shortages / Demands

Please unpack all cartons upon receipt and inspect all contents. Verify the quantities shipped and communicate shortages or damages to Customer Service (csr@shindigz.com or 1-800-314-8794). If an item is temporarily unavailable, this will be noted on the packing slip as a backorder. These items will be shipped to you as soon as possible with no extra shipping charge.

Catalog Requests

We enjoy expanding our customer family, so we are always happy to send catalogs to potential friends. Just visit our Catalog Request page and enter your mailing information or write, fax, or call us with your name, address, and where you heard about us. We’ll promptly send a catalog (only one catalog per address please). Please allow 7 to 14 days to receive your catalog.

Quantity Increase

Unless notification of quantity increase is received before work has begun on your personalized order, the increase will be considered a separate order and must conform to minimum price and quantity requirements.

Samples

Please note the following when requesting samples:

• For all samples, there is a $3 nonrefundable shipping charge applied per item.
• For all unimprinted samples (e.g. unimprinted glassware, unimprinted frames, centerpieces, etc.), there is a minimum amount charge for that item. You may return the item and we will waive the restocking fee. In addition to the cost of the item, a $3 nonrefundable shipping charge will be applied for each item.
• We will send you any available color swatch at no cost (however, the $3 shipping charge per item still applies).
• Please contact Customer Service (csr@shindigz.com or 1-800-314-8794) with any questions concerning samples.

Pricing

ShindigZ strives to provide accurate product and pricing information. Pricing or typographical errors may occur; therefore, ShindigZ cannot confirm the price of an item until after the order has been placed. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, ShindigZ has the right, at its sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is incorrectly priced, ShindigZ may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Click here for more information.

Color Matches

We make every effort to coordinate colors, but it is impossible to match exact colors in all materials. If a precise match is a must, some samples are available upon request.

Orders Outside of the U.S.

All prices are in U.S. dollars. Make all checks or money orders payable in U.S. funds. All customers outside the U.S. are responsible for customs, duties, and local taxes. Your order will be converted at the time it is placed.

Shipping Information

See our Shipping Information page.

If you have any questions or suggestions, we'd love to hear from you. Send us an e-mail at csr@shindigz.com . We will respond back to you within 24 business hours (Monday - Friday).