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  • Shipping On Shindigz

    What are your shipping costs?

    We strive to keep our shipping costs as low as possible. For complete information on today's shipping costs, see our Shipping Info page. There, you will find rates for domestic and international destinations as well as expedited shipping and APO/FPO.

    When will my order arrive?

    You will receive in-stock items approximately 3-7 business days after placing your order, depending on your delivery location. Custom-imprinted production times vary depending on the product. Please consult the catalog item or on-line product page description for more detailed information.

    How do I check the status of my order and if it’s been shipped?

    • Click here and enter your order number for up-to-the-minute information about your order status and shipment information. If you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments do become separated and arrive at different times. Custom items will ship in the specified time period. Our in-house production tracking system monitors your order every day ton ensure an on-schedule delivery. 

    Do you ship internationally?

    Yes, we ship internationally. For information on shipping to Canada or around the world, see our Shipping Info page.

    What is a Shipping Surcharge?

    Because some items are larger, these items have a shipping surcharge. The surcharge is in addition to the regular shipping and handling charges and the cost will be applied at checkout. The price will appear individually by each item and is included in the total for "Shipping and Handling". Surcharges vary by item.

    Has my order been shipped?

    Before you call, please check the following:

    • Click here and enter your order number for up-to-the-minute information about your order status ans shipment information. If you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments become separated and arrive at different times. 

    Custom items will ship in the specified time period. Our in-house production tracking system monitors your order every day to ensure an on-schedule delivery.
  • Can I make changes to or cancel my order?

    In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

    Can I rush production?

    Unfortunately we are not able to rush production times or ship dates. If you need your items in a hurry you can upgrade your order to 2-day express or next day delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker.

    Will I have to pay tax on my order?

    We will only add tax to your order if your order is shipped to Indiana, New Jersey or South Dakota. The tax will automatically be added to your order total during the checkout process. If your order is shipped to any other state, no tax will be charged.

    If your organization is exempt from your state's sales tax, please fax a properly completed sales tax exemption to 260-723-4431. Once received, we will remove sales tax from your order and/or mark your account as tax exempt.

    If you are not tax exempt in one of the 44 states that collects sales tax (Alaska, Delaware, Hawaii, Montana, New Hampshire, and Oregon do not have consumer-level sales taxes) you may be required by the state department of revenue to file and pay a use tax. For more information, please contact your state and/or local government.

    Can I get my order all at once?

    If you are ordering items that have different ship dates you will be prompted to make a choice prior to checking out. You can select Yes! Ship my order when complete. and we will consolidate your order for a single delivery making it convenient for you and saving the environment at the same time!

    I have more than one promo code. Can I use them both?

    Unfortunately, you can only use one promotion code or coupon per order. Offers and coupons cannot be combined.

    How long will the items stay in my shopping cart?

    Your shopping cart will be saved for 30 Days. If you wish to keep your list longer, please create a Wishlist.

    Do you accept international payments through PayPal?

    We accept PayPal payments from the US. We do not accept payments from other countries.

    Can I mail my order with a check?

    Yes, please download the order form and mail us your completed form with a check.​
  • How much time does it take for imprinted items to arrive?

    Custom production times vary depending on the product, with most products shipping within 24 hours! Please consult the item description for more detailed information. If you use standard ground shipping, add an additional 2-5 business days to the production time for an approximate delivery date.

    How do I personalize my item?

    There is a "Personalize" button on the product pages where personalization is available. Simply click on that button and the tools to personalize your item will be provided in a pop up screen. You will be presented with all the options and choices available for that particular item.

    How do I submit a photo for an item I want to order? What are your photo requirements?

    When adding the item to your shopping cart you will be prompted to upload your photo. We accept these types of images: JPG, PNG, GIF and BMP. The quality of your product starts with your image and the production time for your product cannot start until an acceptable image has been received.

    What designs do you offer for personalizing products?

    Shindigz offers hundreds of design options for any theme or party! Click Personalize on any personalized product page to see our huge selection of imprint designs!

    Can I change the theme on an imprinted item to match our theme?

    Yes, the format for an imprinted item can be changed to fit your needs as long as you stay within the guidelines of each products maximum line and character allotment.
  • What is your return policy?

    To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 45 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges. Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box "U.S. goods being returned."

    What is your policy regarding glassware broken during shipping?

    At Shindigz, we offer a variety of quality glassware styles at various price ranges. (We carefully handle and pack each glass to prevent possible breakage.) Sometimes breakage occurs due to the fragile nature of the product and freight handling. To cover any unexpected problems, we include one glass or several additional glasses free of charge, depending on the quantity ordered, to cover potential breakage. If you do not receive the original number of pieces ordered due to breakage, we will replace the broken pieces free of charge or credit you for the amount of the broken glassware. If you have questions about a particular piece of glassware, you can e-mail us at csr@shindigz.com with specific questions you may have.

    How long will it take to receive my PayPal refund?

    PayPal refunds typically take 5 to 7 days from receipt of returned merchandise to process.
  • Would you be willing to make a donation to my non-profit event?

    We're sure you're planning a wonderful event! We would love to help with them all, but we receive hundreds of donation requests every week and, unfortunately, cannot help everyone. We do hope that your event is a huge success!

    Is Shindigz a secure site?

    Shindigz is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us and not sharing any information you give us. Your payment information is very secure and we continue to be PCI DSS Level 1 certified. We want you to feel confident when ordering from Shindigz, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at csr@shindigz.com.

    Where are you located?

    We are located in South Whitley, Indiana. 

    Our mailing address is: 
    One Party Place
    South Whitley, IN 46787

    Do you have a retail store location? I live nearby; can I pick up my order from your warehouse?

    Unfortunately we do not have any retail store locations. Currently all orders are placed via the website, phone, mail or fax. Sorry, you cannot pick up your order. Our facilities are great places to work; however, they are not equipped for retail shoppers. We apologize for any inconvenience.

    Do you have a wholesale program?

    If you are an event planner or you sell party supplies, we invite you to apply for the Shindigz Wholesale Program today!

    How do I get a catalog?

    We are always happy to send a free Shindigz catalog to potential new friends. Each volume is full of fun party ideas to help you create memorable parties, birthdays, holidays and celebrations. Find unique ways you can use Shindigz party supplies and personalized products to make your event the best one ever!

    Simply call 1-800-314-8736 or email csr@shindigz.com to request your free catalog.