Home / Careers

Careers

The Shindigz Party!

With a mission statement and commitment to "Make Life More Fun", Shindigz is pleased to be America's favorite for personalized party supplies. Since 1926, we have been in the business of making life more fun and delighting not only our customers, but also our employees!
In a nutshell, we are "Making Life More Fun" with more than 34,000 products, 7 catalogs per year, and three different websites. We ship our unique and exclusive products throughout the United States and around the world. Want to learn more about us?
Click here to read about our company history.

Open Positions

The following is a listing of our current job openings. If you are interested in any of the positions listed, we encourage you to apply online for consideration. Use the links provided below.

If you have a question about any of the openings, you may email your question to hr@shindigz.com . Please do not call the Human Resources department directly.

Please note that all of the job openings listed are for the Shindigz headquarters in South Whitley, Indiana. South Whitley is located approximately 20 miles west of Fort Wayne.


BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Department
Customer Service
Primary Function

Provide outstanding customer service by professionally handling incoming

phone calls from customers in a fast-paced environment

 

Job Duties:
  • Professionally handle incoming calls from customers

  • Professionally respond to incoming emails from customers

  • Enter customer orders

  • Answer questions regarding catalog products and planning events

  • Provide substitute suggestions for out of stock items

  • Calculate quantities based on specific customer requirements

  • Utilize up-sell techniques

  • Use good judgement and make quick decisions on behalf of the customer and company

  • Answer questions regarding order status, backorders, catalog products, account status, returns and exchanges

  • Resolve customer issues with orders, shipping, or product information

  • Interface with multiple departments

Education
High School diploma or equivalent
Experience
Customer Service and sales experience is preferred
Skills
  • Fluent in Spanish, both verbal and written

  • Excellent phone etiquette skills

  • Outstanding communication skills; verbal and written

  • Strong spelling and reading comprehension

  • Strong basic math skills

  • Attention to detail

  • Self-motivated, positive and professional

  • Able to deal with difficult customers

  • Computer literate

Strong problem solving and decision making in pressure situations
Apply

CUSTOMER SERVICE SUPERVISOR

Department
Customer Service
Primary Function

Supervise the Customer Service Team and manage the day-to-day functions of the contact center

 

Job Duties:
  • Assist with managing the contact center to ensure a service level to meet department objectives

  • Improve center productivity, efficiency, and profitability while reducing errors

  • Promote customer engagement and upsells

  • Monitor performance standards, address and document performance issues

  • Conduct monthly one-on-one meetings including quality assurance monitoring and performance coaching

  • HR activities including: performance evaluations, warnings and separations

  • Monitor attendance and schedule adherence

  • Facilitate new hire training and on-going training for customer service representatives

  • Resolve customer concerns including taking escalated calls and work with multiple departments for resolution

  • Use good judgment and make quick decisions to satisfy the customer and meet company objectives

Education
Bachelor’s degree or equivalent work experience
Experience
  • Must have previous supervisor experience in a customer service/contact center environment

  • Able to lead and direct others, foster a team environment

  • Strong time management, organizational and multi-tasking skills

  • Excellent verbal, written and interpersonal skills

  • Able to handle confidential/sensitive information

  • Able to deliver/receive constructive feedback

  • Strong attention to detail, accurate

  • Self-motivated, positive and professional

  • Able to work with difficult customers

  • Strong problem solving and decision making in pressure situations

  • Able to build positive relationships and interface with multiple departments

  • Strong computer skills including Microsoft Word, Excel, PowerPoint & Outlook

Skills
Apply

GENERAL PRODUCTION/ WAREHOUSE 2ND & 3RD SHIFT

Department
Production/ Warehouse
Primary Function

 

Primary Function:

Operate necessary print machinery

Picks items from warehouse and prepare for shipment.

 

Job Duties:
  • Produce printed boards, plates and cups along with other material according to work orders

  • Pick the correct products from the distribution floor,

  • Responsible for providing quality control on items picked and prepared for shipment

  • May include other picking, checking or packing functions


Change-over printers to run different kinds of media
Education
High School degree or equivalent.
Experience

Previous experience with printers, machinery and distribution is preferred but not required.




Skills
  • Strong spelling and reading comprehension

  • Good hand/eye coordination

  • Basic math skills

  • High attention to detail and quality-driven

  • Strong background in computer use 


Apply

Why We Party?

We are deeply committed to our business and the philosophy of fun! We truly love what we do and why we are doing it. But that's not the only thing that makes us tick; we are also driven and inspired by our core company values. The following are the values that guide us in our daily work and help us focus on why we are here every day:

  • Customer #1
  • Integrity
  • Team Player
  • Leadership
  • Positive Can-Do Attitude
  • Communicator

In addition, we have company and team goals. These goals are evaluated and revisited on an annual basis. We also have a five-year vision plan to help us grow and prosper.

Party Incentives

Of course, we have more than just a fun atmosphere at Shindigz. We offer competitive incentives and benefits to help all of our employees strive to do their very best. These include:

  • Health, Dental and Vision Insurance

    Shindigz offers medical, vision, and dental insurance plans at competitive costs to full-time employees. Shindigz also offers an insurance program that includes life insurance and short-term and long-term disability insurance.

  • 401K Plan

    Our 401K Plan matches 50% of the first 6% that an employee defers into the plan. Employees are eligible to participate after six months of employment.

  • Service Awards

    Service Awards are given to employees when they celebrate milestones of service, beginning with five years of service.

  • Paid Vacation, Holiday, and Personal Time
  • College Savings Plan
  • Fitness Room
  • Health and Wellness Programs
  • Product Discounts